Hardware Features
- IBM-compatible PCs
- Turnkey installation
- Pre-assembled workstations
- Pre-installed software
- Modular off-the-shelf components
- Terminals or workstations
- Multiple dialing modes
- Answering machine detection
- Immediate, real-time reports
- Powerful, flexible call list management
- Multiple call list operations
- Multiple calling campaigns
- Least-cost Call Routing
- Optional Software Features
- Inbound/outbound call blending
- Digital call management (DCM)
- Secondary call analysis with ProPaceplus™
Predictive dialing is becoming a standard feature of call centers throughout the country. Five years ago, such technology might have cost hundreds of thousands of dollars. But today, even small call centers can afford these systems. In fact, they can't compete effectively without them.
But what is predictive dialing? Put in simple terms, it is the ability of a computer to draw on information stored in its database to make telephone calls and, more specifically, to dial the numbers for you by predicting when a call center representative will be available to handle the call once the number is dialed.
TeleSystems produces these predictive dialers to meet today's competitive challenges. And our Spark+™ system provides a cost-effective solution to your call center problems. Spark+ gives you:
Answering Machine Detection. Besides screening out busy
signals and “no answers,” Spark+™ screens out answering machines; the goal
of your call center is to have only live contacts connected to
operators. The system automatically reschedules any unproductive
calls it intercepts.
Benefit to you:
Complete control over rescheduling calls.
Real-time Statistics. Spark+™ provides summarized,
intuitive statistical information on individual operators, campaigns, and
telephone trunk activity, and updates the information every few
seconds! Critical information such as total dialed numbers, call
results per campaign, operator idle time, and more, is just a few
keystrokes away. This feature allows supervisors to get immediate
feedback on the day's dialing progress.
Benefit to you: You can make changes in your operation
to increase production.
Powerful, Flexible Call List Management. Through the
use of queries, Spark+™ can generate call lists exactly suited to your
business needs and call lists can be imported from almost any medium.
Benefit to you: You can reach individuals
with specific requirements.
Do-Not-Call Protection. The Spark+™ is fully compliant
with all recent U.S. Do-Not-Call legislation. Once a number is in
the Do-Not-Call system, it will never enter the call lists again, until
you say so. Adding new numbers, importing large lists of
Do-Not-Calls, and printing Do-Not-Call lists takes just a few
keystrokes. Users can easily search for any occurrences of
prohibited numbers within the dialer databases. Our Do-Not-Call
system makes implementation of this mandatory requirement easy and
effective.
Benefit to you: Full
compliance with U.S. Do-Not-Call legislation.
Multiple Campaigns. You can run as many as 12 different
campaigns concurrently on one dialer. The supervisor can also set a
different pace for each campaign. Everything in a campaign can be
adjusted.
Benefit to you:
Greater productivity, better operator and system use.
The Call Center Set-up
TeleSystems was one of the first in this business to recognize that modern automated call centers have diverse and frequently changing needs. Spark+™ was designed with flexibility in mind. With Spark+™, a call center can start with an essentials-only system and easily expand as needs dictate. Software upgrades can transform a basic system into a large-scale production engine almost overnight, and for a surprisingly low cost. From start-ups to large enterprises, Spark+™ offers the easiest and most flexible call automation solution available today.
Spark+™ with Terminals and Keyboards. Each operator station includes
a computer terminal with keyboard, a telephone, and a binaural
headset. All positions connect to a central Spark+™ dialing
engine. When a call connects, your operators are alerted audibly and
visually. The keyboards are there for your operators to update
customer data, enter credit card numbers, make notations of the call,
etc. You can run as many as 12 campaigns at once, and each of your
operators can take calls for as many as four campaigns
simultaneously.
Extra Features Improve Productivity
TeleSystems understands that not every call center has the same needs. The following items are just a few of the options available on the Spark+™ to meet specific call center requirements.
Digital Call Management. Using DCM satisfies essential voice messaging needs.
Inbound Call Processing/Messaging System.
Inbound/Outbound Call Blending.
For more information on the Spark+™, or on any of our products, please call us at: 1-800-333-TELE.
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